Terms & Conditions, Data Protection

Welcome to Avize.com.hk. To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of Avize.com.hk, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement. Avize.com.hk is owned and operated by Avize Limited. Any reference in these Terms of Use to Avize.com.hk shall include reference to Avize Limited and their respective employees and agents.


It is illegal to sell alcohol to people under the age of 18 under Hong Kong jurisdiction. By placing an order, the Customer confirms that he/she is 18 years old or above (in case of a Hong Kong resident), or at or above the legal drinking age in his/her living area. The Customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above (identification required) must be present to take delivery (within Hong Kong) or delivery shall be withdrawn and attempted at another time agreed.
The Company shall make every reasonable effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to changes without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
The Company shall make every reasonable effort to ensure products displayed on the website are in stock unless otherwise specified. If from time to time products become out of stock, the Company reserves the right to offer alternative product(s) to the Customer

All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are not available. In the event that the Company is unable to fulfill any of the products or services in Customer’s order, the Company will notify him/her by phone or email.

Wine Conditions
Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although the Company strives to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels, foils and corks for old wines (equals to or more than 10 years old). The Company does not accept return of wines for any reasons.

Payment by the Customer is due immediately upon issue of order confirmation by the Company. Otherwise, the Company has full discretion to cancel the order.

The Customer is required to register before placing any order through this website. During the registration:

  1. He/she must provide us with accurate, complete and up to date registration information;
  2. he/she must safeguard his/her username and password with reasonable care;
  3. he/she authorises us to assume that any person using the site with his/her username and password is either the registering body himself/herself or is authorized to act for the corresponding registering body;

The Company has the absolute discretion to refuse registration of any potential customers and to terminate the registration of any customers for any reasons whatsoever.

Customers must inform us immediately of any changes of the information that is required to be provided by him/her so that we can communicate with him/her effectively.

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims for the reason of breakage (if any) must be lodged to our customer service hotline +852 2567 0883 at the time of delivery. Otherwise the Company shall have the discretion to refuse the claim after delivery. The duty of care after delivery rests solely on the Customer.

Refund Policy
The Company will not accept any return of goods nor will provide any refund for any orders.

The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). Avize.com.hk is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on Avize.com.hk. Avize.com.hk shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information.

Although Avize.com.hk uses reasonable efforts to have the colors of the images of its merchandize displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.

Indemnity and Limitation of Liability
You agree to indemnify, defend and hold harmless Avize.com.hk from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms of Use or any other activity by you in connection with your use of the site. You further agree that Avize.com.hk shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Avize.com.hk for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Avize.com.hk, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.

Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.

Avize.com.hk may terminate or suspend your access to all or part of the site, without notice, for any conduct that Avize.com.hk, in its sole discretion, believes is in violation of any applicable law or is harmful to Avize.com.hk or a third party.

Avize.com,hk may deliver notices to you by means of electronic mail, a general notice on Avize.com.hk or by post. You may give notice to Avize.com.hk at any time by means of electronic mail to Avize.com.hk or by post to the following address: G/F, 17 Moreton Terrace, Causeway Bay Hong Kong.

Modification of Terms
These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.

Governing Law
These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.
These Terms of Use were last updated on November 2020.


Data Protection

Avize.com.hk is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products and services of interest to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

1. Our Pledge
We pledge to meet fully, and where possible to exceed, the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

2. Protection of Information
We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, telephone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so that it cannot be read in transit. Other security measures include restricting access to personal data to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality. No unauthorized access will be allowed.

3. Cookies
We use cookies in order to improve your shopping experience when you visit avize.com.hk. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to avize.com.hk and recognize you when you return. Information collected from these cookies may be used for the purposes laid out in this Privacy Policy Statement.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at avize.com.com but will still be able to visit selected areas of the site.

4. Websites of third parties
When you click on links and/or ad banners that take you to either third parties websites or websites of companies associated with avize.com.hk, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, avize.com.hk cannot be responsible for the actions of parties outside our web domain.

Personal Information Collection Statement

5. Personal data that we collect
Types of personal data that may be collected or held by us include:

  1. Name;
  2. contact details including telephone number, mailing address, email address; and
  3. payment methods that you use, including the details, such as credit card numbers.

6. Purposes of collection
The personal data collected will be used for the following purposes:

  1. membership registration;
  2. fulfilling your orders for products and services, order processing and payment clearing;
  3. responding to your inquiries, suggestions and opinions; and
  4. fulfilling any purpose directly related to the above purposes.
  • Membership registration: 
    When you join avize.com.hk as a member, we need to know your name, email and mailing addresses. We hope that you complete the profile survey on a voluntary basis in order to allow us to serve you better. 
  • Ordering information: 
    When you place an order with avize.com.hk, you will be asked to provide details such as credit card number and mailing address. This allows us to process and fulfill your order and to notify you of your order status.

The provision of such personal data is voluntary. However, we may not be able to fulfill the purposes stated above or provide service to you if such data have not been provided. We may contact you to verify the accuracy of the data supplied. We will not retain your personal data longer than necessary.

7. Direct marketing
Besides, we intend to use your personal data to market or promote products or services, or to conduct activities as follows:

  1. sending information in relation to our products and services, activities, contests, promotions and events;
  2. marketing and promoting activities (including contests) for us, our vendors, business partners and other selected companies;
  3. joint marketing schemes with other third parties;
  4. customizing promotional offers and advertising contents, so as to streamline your shopping experience with us;
  5. providing personalized marketing and promotional information (including benefits and privileges) to you;
  6. collecting statistical information, conducting analysis for business analysis purposes;
  7. conducting surveys relating to our customers, products or services;
  8. evaluation and further enhancement of our products and services; and
  9. fulfilling any purpose directly related to the above purposes.

8.Membership privileges: 
avize.com.hk members enjoy many privileges, including newsletters, participation in special offers and promotions, and streamlined shopping experience. We may provide personalized services, send out free product samples or other special benefits.

All personal data you give us is kept confidential and protected, but we may provide such personal data to the following parties for the same purposes as laid out above in this Privacy Policy Statement:

  1. any other company within the Avize group of companies, whether within or outside Hong Kong, for any of the purposes stated in this form. If you do not wish us to transfer as such, please inform our Customer Service Representative through the contact details specified in "Further Information" below;
  2. any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business; and
  3. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law.

avize.com.hk may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personal data that uniquely identifies an individual. We will not sell or disclose any personal data that identifies you to any third party without your approval.

9. Rights of access and update of personal data 
You may check whether we hold any of your personal data and, if so, may also request access, update or correction, or request a copy of your personal data held by us by contacting our Customer Service Representative through the contact details specified in "Further Information" below.

We may take reasonable steps to verify your identity before entertaining your request. A reasonable fee may be charged to cover our administrative costs. We will endeavor to respond to you within a reasonable time.

10. Amendment to Privacy Policy Statement
If we decide to change this Privacy Policy Statement, we will publish the amended Statement on this webpage, so that you will always be aware of our policies and practices in relation to personal data.

11.Your consent: 
By using our site, you consent to our privacy policy

12. Further Information: 
If you have questions about this Privacy Policy Statement, please contact our Customer Service Representative:

  1. by telephone: +852 2567 0883 ( During business hours: Monday to Friday, 13:30 to 21:30) 
  2. by e-mail: wine@avize.com.hk; or
  3. by mail:  G/F,17 Moreton Terrace, Causeway Bay Hong Kong.